Goats Window – Privacy Policy
Effective Date: 1 June 2025
Goats Window Luxury Safari Lodge (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website: www.goatswindow.com.
1. Information We Collect
We may collect and process the following information:
- Personal Details: Your name, email address, phone number, and booking details when you make an enquiry, subscribe to our mailing list, or book a stay.
- Usage Data: Information about how you interact with our website, including your IP address, device type, browser, and referring website.
- Cookies & Tracking Tools: We use cookies and tools like Google Analytics to understand site traffic and user behaviour, helping us improve the site and marketing relevance.
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and process bookings
- Send marketing communications you have opted into (specials, updates, seasonal offers)
- Analyse website performance and user engagement
- Ensure security and compliance with applicable laws
3. Sharing Your Information
We do not sell or rent your personal information. We may share data with:
- Authorised service providers such as our booking platform or email newsletter system
- Legal authorities if required by law
- Marketing platforms like Google or Facebook for targeted advertising (anonymised where applicable)
4. Your Rights Under POPIA
As a South African data subject, you have the right to:
- Access your personal information we hold
- Correct or update inaccurate information
- Request deletion of your personal information (where legally permissible)
- Withdraw consent for direct marketing at any time
To exercise these rights, email us at marketing@veagroup.co.za or bookings@goatswindow.com
5. Cookies Policy
Cookies are small data files stored on your device. They help us enhance user experience and serve personalised content. You can control or delete cookies via your browser settings. Disabling cookies may limit certain website features.
6. Data Security
We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access using secure systems and limited access controls.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.
8. Changes to This Policy
We may update this Privacy Policy periodically. All changes will be posted here with the revised effective date. Please review it regularly.
9. Contact Us
For any privacy-related queries or to access your information, please contact:
Goats Window Luxury Safari Lodge
Farm Brakkefontein, R317 Bonnievale, Stormsvlei, Cape Town, 6730
Email: marketing@veagroup.co.za | bookings@goatswindow.com
Phone: 063 231 2253