Effective Date: 1 July 2025

By confirming a reservation at Goats Window Luxury Safari Lodge (“Goats Window”, “the Lodge”, “we”, or “our”), guests (“you”, “the guest”) accept the following terms and conditions, which govern all bookings, use of the property, safety responsibilities, and guest conduct.

1. Reservations & Payment Terms

• Deposit Requirement: 100% deposit due at time of booking.
• Accepted Payments: Payments are processed in South African Rand (ZAR) only. We accept EFT and credit card payments. The lodge is cashless – all purchases are charged to the room.
• Age Policy: No guests under 12 years old. Guests aged 12–18 require prior written approval and may only stay in designated suites (Prestige only).
• Pets: Not permitted under any circumstances.
• Conservation Fee: R150 per person, per stay – non-refundable. Used to fund sustainability and wildlife protection efforts.

2. Cancellation & Refund Policy

• 28+ days prior: Full refund
• 21–27 days prior: 75% refund
• 14–20 days prior: 50% refund
• <14 days prior / No-show / Early departure: No refund

All cancellations must be made in writing. Refunds are processed within 14 business days and may be subject to admin fees or exchange losses.

3. Changing or Reducing Stay

• Date Changes: Allowed once if requested 30+ days prior to arrival and subject to availability. Seasonal rate differences apply.
• Reducing Length of Stay: No refund for shortened stays once checked in.
• Substitutions: Permitted with advance notice and updated guest indemnity.

4. Check-in / Check-out Info

• Standard Check-in: 14:00–18:00
• Check-out: By 10:00
• Late Arrivals: Must be arranged in advance. No check-ins after dark unless authorised.
• Early Check-ins / Late Check-outs: Subject to availability and additional charges.

5. Conservation Fee & Purpose

• All guests are charged a R150 per person conservation levy. These funds support:
• Wildlife protection and anti-poaching efforts
• Environmental sustainability programs
• Local community and conservation partnerships
• This fee is mandatory and non-refundable.

6. Indemnity & Guest Risk

• By staying at Goats Window, guests acknowledge and accept:
• The presence of free-roaming wildlife (including buffalo)
• Exposure to rugged terrain and active farm elements
• All movement is at your own risk
• You are responsible for your own safety and that of your dependents

Indemnity Agreement

• All guests are required to sign a formal indemnity waiver upon check-in. This includes:
• Release of liability for injury, death, loss, or damage
• Agreement to abide by all lodge safety protocols
• Acknowledgement of risk and responsibility for damages

7. House Rules & Smoking

• No Smoking Indoors: Smoking is only allowed in designated outdoor areas.
• Cashless Property: All extras are billed to the guest’s account.
• Noise Policy: No amplified music, loud noise, or disruptive behaviour.
• Pets: Strictly prohibited.
• Children: No children under 12. Ages 12–18 only in Prestige Suites and with prior approval.

8. Unit-Specific Rules

Prestige Suites

• Age Restriction: No guests under 12 permitted.
• Access: Guests are escorted; no private vehicles allowed to Prestige suites.
• Movement: Walking only permitted between suite and communal areas.
• Inclusions: One game drive per night, breakfast & dinner included.
• Extras: Drinks, platters charged to room. Wood refilled daily.

Lapa Rooms

• Movement: Walking allowed within Lapa zone (rooms, paths, garden).
• Vehicle Restrictions: No driving past Lapa turnoff. No movement between 18:30–06:30.
• Safety: No vehicle exits from Lapa to Game Gate outside daylight hours.
• Catering: Fully self-catering with access to Eco Terrace restaurant.
• Extras: Wood provided and replenished daily.

Eco Cabins

• Movement: Walking and cycling only on designated white gravel roads.
• Prohibited: No entry on “No Entry” roads, trails, or wildlife gates.
• Vehicle Use: No use of top gate unless on a guided lodge activity.
• Catering: Fully self-catering. Eco Terrace and main restaurant access is subject to availability.
• Extras: Daily wood refills included.

9. Prohibited Actions

The following actions are prohibited and may result in immediate eviction without refund:

• Feeding or Interacting with Wildlife: Dangerous and strictly forbidden.
• Chasing or Disturbing Animals: Guests must not approach any wildlife.
• Walking in Restricted Areas: Only approved paths between rooms and communal areas may be used.
• Ignoring No Entry Zones: Roads or trails marked “No Entry” are off-limits to all guests.

10. Contact Details for Pre-Arrival Support

For guest queries, transfer arrangements, dietary preferences, and other requests, please contact us:

• Email: bookings@goatswindow.co.za
• Phone: +27 (0) 72 555 4040
• WhatsApp: +27 (0) 72 555 4040
• Operating Hours: Monday–Saturday, 08:00–18:00 (SAST)
• Emergency After-Hours: WhatsApp the night duty manager or on-site host